As mortgage loan advisors- our role involves assisting individuals (PAYG) or business owners in obtaining mortgage loans for either involving purchases or refinances of residential properties. The key reason as to why you would go directly to a broker as supposed to the banks is because as brokers, they have a statutory obligation to act in the best interests of customers (best interest duty), and to prioritize consumers’ interests when providing credit assistance.
This means that as mortgage loan advisors they have a duty to seek the best rates and fees for the customer given the broker is legally required to act in their best interests. If the customer goes directly to a bank, the bank is not legally required to act in the best interests of customers but for themselves only.